Access On-Demand Support in Australia
Get help fast, grow and optimise your firm’s use of LEAP, or quickly upskill on a useful feature.
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LiveChat & Client Support
Need help fast? LiveChat with our Client Support team, available from Monday to Friday, 8:30 am to 6:30pm AET. Too busy for LiveChat? Log a support ticket and monitor progress through your dedicated User Portal.
Client Relationship Managers
Book a complimentary on-site visit with a Client Relationship Manager. Together, we’ll identify your firm’s business goals, and the key functions of LEAP that can help you achieve those goals, mapped to a strategic plan.
LEAP University & Community
Learn what you need when you need it with LEAP University’s short courses, which focus on specific features. Explore our Knowledge Base for useful help articles, or share ideas with other users through Community.
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On-demand training with LEAP University
At LEAP, we understand that people learn in different ways. LEAP University is the on-demand, online training portal with courses consisting of instructional video tutorials, interactive activities and quizzes that allow you and your firm to master LEAP. From new user training to advanced user training, LEAP University has tailored courses for all levels of expertise.
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Streamline your onboarding experience with the self-service LEAP User Portal
Through your User Portal, you can easily access and manage your account, view your current Client Support cases and contact your Client Relationship Manager. Troubleshoot issues through the Help Centre, or upskill via LEAP University.
The LEAP service has been fantastic. The training, online support and help desk staff have been great. We also absolutely love the online LEAP Community. How could we not? Difficult procedures (like e ... show more
Advantage Legal
The support from LEAP, including the community page and online chats, allows tasks to be completed within minutes of a problem arising – the support really is second to none. It's clear LEAP is at the ... show more
Unsworth Legal
From the beginning we had a consultant who trained us and set up our trust system. They ensured we had proper letterheads and all our bank details were set up. LEAP also provide ongoing support, so wh ... show more
Wren & Co Lawyers