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"My core focus is leading and inspiring the dedicated and experienced team at LEAP to provide industry-leading innovative technology and service to Australia’s community of professional legal practitioners and small law firms.”
Brendan Smart is Chief Executive Officer of LEAP Legal Software, Australia.
He is tasked with providing guidance to the executive team on innovative business practices and with providing superior technology to law firms. He is responsible for LEAP’s overall business performance, with an underlying focus on delivering and supporting innovative legal software solutions to clients in Australia.
Prior to joining LEAP, Brendan worked in the Legal Software and Information Brokerage industries in Australia for eight years, with experience working in senior management roles both here and abroad. He specialises in change management with a focus on growing sales revenue.
As a noted business professional, Brendan frequently speaks on legal technology innovation to audiences in Australia.
"Having been a LEAP client myself, I understand what the day-to-day needs are of a law firm"
Daniel is responsible for ensuring clients experience LEAP to its full potential and receive positive and practical support throughout their LEAP journey. He directs specialist client engagement teams to provide a superior service to clients; incorporating all aspects of legal technology to fulfil the business needs of law firms. Daniel joins the executive team in leading the company in the provision of exceptional client service in addition to increasing market share.
Daniel has worked in the legal industry for more than seventeen years, with a decade spent working in the conveyancing legal space and in banking and finance law. Daniel has held senior roles as a licensed conveyancer within private practice before joining LEAP. He brings to LEAP a strong knowledge of legal practice management that greatly supports the business outcomes he is tasked with.
Margaret Marcs is Financial Controller at LEAP Legal Software, Australia.
Margaret is accountable for the sound financial operation of the company and is ultimately tasked with fiscal obligations in addition to management of budgets, internal controls, and reporting. She oversees the finance department and consults to the executive team on all matters of the company’s profitability. Margaret works closely with the CEO to ensure corporate governance is prioritised, and that best practice is followed which ensures the accuracy and credibility of the company is maintained.
Margaret has held senior financial roles from 1998 and her expertise lies in the financial management of SMEs within the technology sector. She has worked in government and commercial organisations, and has implemented process improvements and protocols company wide. Margaret has a strong background in a variety of financial tasks, including external audit co-ordination, planning and forecasting, IFRS compliance, and managing statutory accounts.
Christine Ivankovic is HR Manager at LEAP Legal Software Australia.
Christine is responsible for helping to shape and deliver the people agenda, making LEAP a great place to work. Her remit includes all aspect of HR at a strategic and operational level covering recruitment, performance management, talent management, employee engagement, employment relations, remuneration, change management, workforce planning and coaching.
Christine is a commercially driven HR professional passionate about partnering with senior stakeholders and teams to enable high performance cultures through forward-thinking, progressive practices.
“The best outcomes are achieved through the combination of superior technology, great people and culture. We have all three at LEAP.”
Helvi Rossi is General Manager - Operations at LEAP Legal Software, Australia.
Helvi’s focus is to lead the technical and operational teams to deliver product support to LEAP clients across Australia. Helvi is responsible for continual improvement of processes, and is answerable for delivering services to address client feedback. She implements programs to empower her staff and deploys initiatives that complement the role of the executive team.
Helvi has over fifteen years of operational and process improvement experience in the Information Technology and Professional Services industries. She has gained valuable experience working for multinational corporations and has proven achievements in service delivery management. Prior to joining LEAP, Helvi managed senior leaders across Asia-Pacific with a combined team of 300 auditors, and most recently developed supply and service models to ensure a seamless delivery of information searches to the legal industry. Helvi applies her motto of “outcomes through technology” to her work at LEAP.
"I am passionate about ensuring law firms have access to the best automated legal forms and precedents in Australia!”
Alexandra Kelly is General Manager – Content of LEAP Legal Software, Australia.
Alexandra is responsible for ensuring clients benefit from LEAP’s integration with By Lawyers Guides and Precedents. She leads the Content Team to deliver continually improved and updated forms, and consults with clients to maximise the use of LEAP in their practice.
Alexandra joined LEAP in 2002 and has been transformative in developing internal processes for document management. She has experience across marketing, sales, knowledge, and executive initiatives. Prior to her career with LEAP, Alexandra worked as a paralegal for a global elite law firm. Alexandra brings to LEAP a sensitive and insightful viewpoint which strengthens the work tasked to the executive team.
“At LEAP we are committed to developing innovative technology to assist law firms in growing their practice.”
Tina Shergold is General Manager – Professional Services of LEAP Legal Software, Australia.
Tina provides guidance to all business units involved in onboarding new law firms to LEAP. Her obligations include directing multiple teams to facilitate the implementation program from analysis of requirements through to installation and delivery. Tina is accountable for ensuring a smooth and stress-free transition to LEAP for all new clients.
Tina has more than eighteen years’ experience in the legal software industry and has filled senior roles at leading technology companies in Australia. She consults to law firms of all sizes to improve business processes and implement change management. Tina is at the forefront of adopting new technologies to help law firms operate more efficiently. Prior to joining LEAP, Tina led the strategic development of product and brand vision across key business units at an Australian leading provider of legal information and solutions.
"Making sure our clients get the most out of LEAP!"
Ahmad El Sett is the Implementations Manager at LEAP Legal Software, Australia.
Ahmad is responsible for the complete implementation and training program for new LEAP clients. He manages the provision of professional services and is accountable for the delivery of the highest level of service to new clients during the onboarding process. Ahmad guides his team of specialists to help fulfil LEAP’s implementation program in accordance with service level agreements. His time is also dedicated to leading his team of LEAP product consultants to deliver training and support to clients.
Ahmad previously worked as a Technical Client Services Manager and Quality Assurance Analyst at LEAP Legal Software. He has a proven track record of customer service and relationship building with internal and external clients. He provides root-cause analysis on recurring issues and implements solutions to affected systems. As an individual, he is organised, efficient and applies logical thinking to solve complex problems. Ahmad has more than eight years’ experience in the IT industry in which he has helped hundreds of clients implement efficient systems.
“Myself and my team visit firms every day to demonstrate how LEAP can help improve efficiency and increase profit.”
Brid Heffernan is National Sales Manager at LEAP Legal Software, Australia.
Brid is committed to business development at LEAP. She manages LEAP’s product consultants who meet with clients to uncover any obstacles to productivity and advocate for the appropriate use of technology to increase efficiency and reduce costs. Brid is tasked with ensuring all small law firms located across Australia receive exceptional service and knowledge to support their discovery of LEAP.
Brid is a dual qualified Irish and Australian lawyer with experience working as a solicitor in general practice. Prior to joining LEAP, Brid worked in the legal industry for ten years, both in Australia and Ireland. Her duties included firm management and providing legal services to corporate and government clients.
“We care about what we do and the people we work with – this is the foundation that LEAP is built on.”
Jacquelyn Aldridge is People and Culture Manager at LEAP Legal Software, Australia.
Jacquelyn is accountable for driving the culture at LEAP to instil meaningful values in everyday working lives. She is responsible for developing positive and engaging professional pathways to support LEAP’s staff members to fulfil their roles. Jacquelyn works closely with the executive team to develop and implement programs that enrich the business environment at LEAP offices across Australia.
Jacquelyn’s experience working in human resources spans more than a decade. Prior to joining LEAP, Jacquelyn was the HR Business Partner at a large not-for-profit organisation. She implemented best practice for the provision of services and support to all aspects of HR matters that complement people strategy, legislation, policy and organisational values. Jacquelyn led strategic partnerships within the organisation that resulted in sound employment services to benefit all employees.
“Much like our software, LEAP's Marketing team is dedicated to innovation and providing the best possible experience lawyers can have with our brand.”
John Burgher is Marketing Manager at LEAP Legal Software, Australia.
John is responsible for the overall direction and management of the marketing program at LEAP. He drives the marketing department’s commercial performance through initiatives which are across digital spaces and in-person engagement platforms. John implements acquisition programs that align with the requirements of the business development team. As an integral member of the executive team, John is tasked with developing strategy and metrics to reflect the company’s leading position in the legal software industry.
John has worked in senior marketing roles in London and Sydney, and has more than fifteen years’ experience implementing marketing programs for clients across vertical industries. He has proven abilities to build strategic relationships with industry bodies and is knowledgeable in marketing management across Asia-Pacific. John specialises in B2B marketing and is experienced with leading cross-functional business units to ultimately increase revenue.