Unsworth Legal

When Tim decided he wanted to go paperless, LEAP was the best option

The old practice management solution that was in place was a traditional domestic server system. At times, the firm had issues with logging in via the server as the connectivity was slow and logins sometimes failed, which hindered staff from being able to work remotely.

Tim decided on a cloud-based system for his firm and required a practice management and accounting system to run together to increase efficiency. He knew it would be far superior to what he was previously using.

He investigated the market and found LEAP was the best option for the firm's needs. The platform enabled Tim and his team to minimise paper files in the office. Once LEAP was in place it was soon apparent that there was no need to operate with paper files and Unsworth Legal embarked on the journey to becoming paperless.

Unsworth Legal find LEAP's electronic files quicker to create, update, review and share. When documents are saved, they appear in the matter instantly, which means that files are always up-to-date. The only documents the firm retains in a physical form are wills, powers of attorney, certificates of title and documents where an original must be produced.

3 tips for going paperless

• Don't underestimate the impact of going paperless - it can have a revolutionary impact on the way an office looks and operates.

• Look at your firm's hardware - Unsworth Legal upgraded to laptops with extra-large monitors to create an agile workplace.

• Be firm and patient as the firm adjusts to being paperless.

LEAP has allowed Unsworth to work more efficiently and embrace developments in technology. The office works, looks and feels better. We're more accessible to our clients as you can use LEAP from anywhere at anytime.

Security and support were crucial factors when it came to selecting a software

LEAP allows staff to be supported in the way that they choose. LEAP's Australian-based Support Desk offers a variety of avenues to gain quick access to a wealth of information, depending on the firm's preferences.

Unsworth Legal rely on LEAP to help them deliver professional legal services across many areas of law. Using the available support avenues like LEAP Community and LiveChat, Tim and his team are able to resolve issues quickly and avoid downtime.

The support from LEAP, including the community page and online chats, allows tasks to be completed within minutes of a problem arising – the support really is second to none. It's clear LEAP is at the top of their game and strives for continued excellence – and that's exactly who we want to have on our side.

A key concern Unsworth Legal had with the previous system was its performance in updating software across platforms, and whether the security in place was robust enough for today's cyber environment.

Cyber-security and protecting client data are huge issues in our industry and we're delighted that we can rely upon LEAP to protect us.

Having client data stored in Australia on LEAP's secure AWS servers allows Tim to run a secure, paperless office.